UX Designer living in Toronto
I believe that being a good designer is not only about technical skills, it's also about the ability to form relationships with others and earn their trust. I'm a team oriented person. I listen and take into account other people's ideas, but I also stand by my design and advocate for the user. As a designer, I'm rigorous and persuasive. I'm striving not only to create great designs but also ensure that they get built.
Apr 2017 – Present
UX design lead in an agile team working on the online banking app and website. Redesigned the online banking registration that saved the bank $2 million by addressing user pain points. Reimagined the password reset flow, estimated to save the bank at least $1.8 million during the next fiscal year.
Sep 2016 – Apr 2017
Product designer for the company's SaaS customer analytics platform. Responsible for research, UX / UI artifacts and user testing. Collaborated closely with fellow designers, product manager and engineers to add new features, which led to substantial increases in subscription and retention. Contributed to the design system by adding new UI elements and patterns.
Aug 2015 – Sep 2016
In charge of the the UX vision for promotional campaigns launched on the customer-facing website airmiles.ca. Presented designs to large groups of stakeholders.
Nov 2012 – Aug 2015
Created end to end experiences for small businesses. In charge of the whole process from research to design, to user testing and coding.
Nov 2010 – Nov 2012
Created HTML and CSS pages and published them on the high-traffic website airmiles.ca.