online banking registration

My role

UX/UI designer on the project. Worked in a agile environment with developers, QA, product owner, digital project manager, business analyst, solution architect, and scrum master.

My responsibilities included: user research, product strategy, competitive analysis, content strategy, user flows, sketching wireframes, interactive prototypes, in person and remote usability testing, visual design, interaction design, and communicating specs to developers.

Problem statement

Business goals

Research methods

User interviews

Contextual inquiries

User goals

User scenarios

User flows

For the MVP we're redesigning the registration section of our online banking website.

Self-registration flow:

The branch experience can be improved by skipping the steps that require the user to enter their card number, account number and account details.

Online experience can be improved by optimizing the application to mobile.

Future releases - use biometrics as methods of identification and possibly eliminate visits to the branch for registration.


Mobile wireframes

Mobile mockups

Desktop mockups